Welcome back! We’re so excited to see you again!
To ensure your visit is safe and enjoyable we have put some new measures in place which we have detailed below. As always, a member of our Front of House team will be more than happy to walk you through any concerns or queries you may have.
We are working to the government guidelines and please note that some of the details below may change at short notice due to amendments to these guidelines. This is brand new territory for us and for you so please have patience with our team and with each other as we keep each other safe. Communication is key in these changeable times so if you have an idea on how we can improve the measures we have in place, please let one of our team know.
We are requesting that tickets for all events are booked in advance and via our online system, however, for queries or if you have a booking that requires additional assistance from us e.g. booking a wheelchair accessible space or with a carer etc, then please contact our box office team on 01279 710200 Monday – Friday, 9am – 5pm. Your tickets will be sent via to you via email and these should be either printed at home or presented electronically on a phone or tablet. Please note we will not be printing tickets on site or sending out via the post at present.
All customers should leave suitable contact details for all bookings to enable Rhodes to provide details for track and trace.
We have specially redesigned our seating plan with social distancing in mind so please ensure you sit in your allocated seats and enter/exit through the designated doors – our ushers will be on hand to assist you.
Our seating has been designed to allow people to book in groups with a fixed price on all seats. It is up to individual customers to ensure they book in the appropriate household/bubble groups. If you require different seating arrangements, please call the box office however please note that we cannot move seating groups to different areas of the auditorium other than to accommodate accessible seating for our disabled customers.
Please note that additional seating requirements may not be able to be accommodated at some events to ensure the safety of all.
Whilst we have always prided ourselves on the cleanliness of our venue we have increased our cleaning in heavy traffic and high contact areas. All areas will be cleaned after each use including auditorium seats. Some areas may have limited accessibility at times to allow us to undertake cleaning as required.
Hand sanitiser units will be situated throughout the building for customer use and we expect our customers to wash their hands after using the toilets or after any action that could lead to contamination of surfaces.
Please note that our staff will be issued PPE and some may choose to wear facemasks. For those individuals that rely upon lip reading or find their hearing impaired by masks, please make our staff aware and they will be happy to accommodate you in one of our areas protected by a screen to ensure your protection and that of our staff.
Please do not attend the venue if you are experiencing symptoms of Covid-19, have been advised to self-isolate or believe you have been in contact with someone who may have Covid-19. If you are experiencing symptoms or have been told to isolate, please let the box office team know as soon as possible.
Please ensure you have your tickets pre-printed or in electronic form as we will not be printing tickets at box office.
Our toilets are being operated as a one in/one out system with no exceptions, please do not use any other facilities other than those designated for customer use. Please ensure you wash your hands after using the facilities and use the hand sanitiser provided.
Though face masks are not compulsory within the building, we encourage all customers to wear one in high traffic areas.
Our bar will be operating both a sit in and takeaway options, please follow the signs of where to queue and the instructions of our bar staff. Please note all drinks that are to be taken into the auditorium will be sold in disposable cups and that we are unable to accept reusable cups at this time. To help reduce the risk of the spread of infection we are asking all of our patrons to use contactless payment methods for purchases wherever possible.
When leaving the auditorium, please take all your rubbish with you and place it in the bins provided, please do not leave any litter in the auditorium.
Please note that these guidelines are subject to change at short notice so please follow any additional guidance provided by our Front of House team.