COVID-19, us and you
We are pleased to announce that we are able to gradually re-open our premises and welcome our customers back to South Mill Arts. The following dates are applicable to our gradual re opening following guidance from the latest Government Guidelines which may therefore be subject to change at short notice please do check regularly for updates.
Monday 29th March – Maltings Bar is open for takeaway refreshments and snacks. Customers are permitted to meet in groups of ‘six’ or two households outside in our garden.
Monday 12th April – Children’s classes return. Maltings Bar increased opening hours from 10am to 7pm Monday to Saturday outdoor only, fully licensed bar available. Rule of ‘six’ applies.
Monday 17th May – The Museum will open. Adult classes return. Maltings Bar increased opening hours from 9am to 9pm. Customers are permitted to sit inside the premises. Rule of ‘six’ still applies.
As part of our reopening strategy we have introduced several new measures to make sure that you visit is as safe as it can be. We hope that the information below will answer any questions you may have. If you have any additional questions a member of our Front of House team will be more than happy to walk you through any concerns or queries you may have. Please have patience with our team and with each other as we keep each other safe. Communication is key in these changeable times so if you have an idea on how we can improve the measures we have in place, please let one of our team know.
Under government guidelines, we ask that all of our visitors wear facemasks before they enter the building, and throughout your visit (this includes whilst watching a screening or performance). Facemasks can be removed to eat or drink, but must be put back on once you have finished eating and drinking.
Children under the age of 11 are not required to wear a facemask. For more information on those who are exempt from wearing a facemask and the guidelines, please see the government website.
To date we expect our auditorium to re open on 21st June 2021, in line with the government guidelines at the time. Please see website for further details of performances.
We are requesting that tickets for all events are booked in advance using our online system, however, for queries or if you have a booking that requires additional assistance from us e.g. booking a wheelchair accessible space or with a carer etc, then please contact our box office at email@example.com. Your tickets will be emailed to you and can either be printed at home or presented electronically on a phone or tablet. Please note we are not printing or posting tickets at present.
All customers should leave suitable contact details for all bookings to enable South Mill Arts to provide details for track and trace. Our box office opening hours are:-
10am to 3pm, Monday to Saturday
We have redesigned our seating plan to support social distancing so please ensure you sit in your allocated seats and enter/exit through the designated doors – our ushers will be on hand to assist you.
Our seating layout has been designed to allow people to book in groups with a fixed price on all seats. It is up to individual customers to ensure they book in the appropriate household/bubble groups. If you wish to discuss different seating arrangements please email the Box Office at firstname.lastname@example.org, however, please note that we cannot move seating groups to different areas of the auditorium, other than to accommodate accessible seating for our disabled customers, and we may not be able to accommodate all requests due to space and social distancing restrictions.
Whilst we have always prided ourselves on the cleanliness of our venue we have increased our cleaning in heavy traffic and high contact areas. All areas will be cleaned after each use including auditorium seats. Some areas may have limited accessibility at times to allow us to undertake cleaning as required.
Hand sanitiser units are situated throughout the building for customer use and we expect our customers to wash their hands after using the toilets or after any action that could lead to contamination of surfaces.
Please note that our staff will be issued PPE and will wear facemasks. For those individuals that rely upon lip reading or find their hearing impaired by masks, please make our staff aware and they will be happy to accommodate you in one of our areas protected by a screen to ensure your protection and that of our staff.
Please do not attend the venue if you are experiencing symptoms of Covid-19, have been advised to self-isolate or believe you have been in contact with someone who may have Covid-19. If you are experiencing symptoms or have been told to isolate, please let the box office team know as soon as possible.
Please ensure you have your tickets pre-printed or in electronic form as we will not be printing tickets at the box office.
Our toilets are being operated as a one in/one out system with no exceptions, please do not use any other facilities other than those designated for customer use. Please ensure you wash your hands after using the facilities and use the hand sanitiser provided.
We would ask that all of our visitors wear face masks in all of the public areas during their visit.
Drinks will be sold in disposable cups and we are unable to accept reusable cups at this time. To help reduce the risk of the spread of infection we are asking all of our patrons to use contactless payment methods for purchases wherever possible.
These guidelines are subject to change at short notice so please follow any additional guidance provided by our Front of House team at the time of your visit.